Diskuze: SATA Azory

Tak SATA me zacinaji pekne stvat, poprosil bych treba Krystofa o radu?

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Dear Mr. xxx

Thank you for using our services.

According to our conditions, an additional flight coupon will be allowed to Corvo, but that is not what you requested. Your request has two coupons and your are exceeding the 24 hours and not the coupons.

Your request is:

FR6066 06JUN LISTER 0735 0910

SP 465 06JUN TERPDL 1215 1255

SP 576 07JUN PDLCVU 1030 1235

You arrive in Terceira on June 6th, at 09h10 and according to our conditions:

1.6 route takes place in a 24-hour period between the arrival of the first flight and the departure of the last flight to your final destination.

Since the last flight to your final destination is on June 7th, at 10h30, it exceeds the 24hours.

On the return you are requesting a flight on June 8th and your flight to Lisbon is on June 10th.

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Na tento mail jsem odpovedel a argumentoval takto:

Dear Ms.Trindade,

Thank you for your answer.

I think I partly understand what you are trying to say, but as I have read the SATA conditions once again, I still have to insist on the fact, that I think there should be no problem for us getting the tickets to Corvo.

I have nothing againts the rule 1.6 and fully understand and take aware of this rule. Yet this rule is followed by rule 1.7 which says:

1.7. The limit mentioned in the preceding paragraph is not applicable in cases where the 24-hour period cannot be met for reasons attributable to SATA.

According to the above statement, which is defined in your conditions, in cases where the 24-hour period cannot be met, which is this case, the 24-hour period is NOT APPLICABLE. According to the rule 1.7, this rule (1.6) is not applicable because of REASONS ATTRIBUTABLE TO SATA.

So yes, you are right - our flights do not meet the 24-hour rule, BUT this is due to REASONS ATTRIBUTABLE TO SATA - in this case the reason is the fact, that there is no earlier or later flight possible operated by SATA. Which means these are the earliest and latest possible flights for us to Corvo, even though not within the 24-hour period. According to your conditions, this should not matter, because of rule 1.7 -> the 24-hour period cannot be met for reasons attributable to SATA.

So once again with the above said, I am convinced that we have the right for the above mentioned flights, which all comply with your conditions stated here: https://encaminhamentos.sata.pt/...onditions.

Thank you for your understanding.

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Nacez me Cristina ze SATA poslala do prdele timto emailem, bez jakekoliv argumentace:

Dear Mr. xxx,

Thank you for using our services.

These rules were created by the Government of Azores and SATA only applies it. As informed, the requested isn't possible.

Com os melhores cumprimentos/Best Regards,

Cristina Trindade

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Myslim si, ze narok na prelet na Corvo mame, protoze tam zadny let do 24h od naseho priletu a odletu neexistuje, tudiz je to "zavineni" SATA a meli by nam dat dalsi nejblizsi lety... Nebo se mylim??? a pokud ne, kde si mohu stezovat? jejich podminky mluvi jasne!! Fakt jsem z nich vytocenej...